Retail Management (RM)
The Course
The retail industry is a key sector of Singapore's vibrant economy. There is an increasing focus on creating clear skills and career advancement routes to raise the professionalism of jobs, improve customer service and retail productivity to make the retail industry an attractive long-term employment option.
This course will train you exclusively in the processes, technologies and trends of retail management. The training aims to help both large as well as small retailers in Singapore to level up and introduce world-class service standards into the specialised field of retailing. Lessons will focus on providing a strong business foundation and building your awareness of the nature and demands of the retail industry.
Career Opportunities
With the multi-disciplinary skills and relevant shop-floor practice acquired from the course, you will be suitable for a wide range of retailing careers .You could also be entrepreneurs managing your own businesses or be employed as retail supervisors, retail business development executives, merchandisers, visual merchandisers, marketing executives and retail operations executives.
Supply Chain Management (SCM)
The Course
This course aims to equip students with an appreciation and the ability to apply the concepts, theory and practices of the supply chain management in modern-day business enterprises, and how the various sub-functions and entities come together to achieve corporate objectives.
At the end of this programme, participants will be able to acquire a comprehensive knowledge of business skills which can be adapted to meet the specific needs of the company concerned, identify and apply supply chain management concepts and practices, understand the role of supply chain management in the Organisation and the Economy and understand the relationships between transportation, warehousing and inventory and their impact on a firm's customer service levels and cost.
Career Opportunities
Students can look forward to contributing to the planning, implementing and managing the integrated supply chain functions ranging from purchasing to inventory management to transportation in the industry.
Human Resource Management (HRM)
The Course
Human resource management (HRM) is the strategic and coherent approach to the management of an organization's most valued assets - the people working there who individually and collectively contribute to the achievement of the objectives of the business.The terms "human resource management" and "Human Resources" (HR) have largely replaced the term " Personnel management" as a description of the processes involved in managing people in organizations.In simple words, HRM means employing people, developing their capacities, utilizing, maintaining and compensating their services in tune with the job and organizational requirement.
Career Opportunities
Human Resources Program prepares you to join a Human Resources department in a business, non-profit organization or governmental agency. As an HR pro, it will be your responsibility to choose the right people to fill positions, provide top-notch training for them and make sure they are paid fairly. And that’s just the beginning of the challenges you will face in this important role.
Customer Relationship Management
The Course
Customer relationship management (CRM) is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service. Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments.
Career Opportunities
Teaching Enterprise Programme (TEP)
TEP is a program which enable students apply what they have learnt in real business environment. It allows the students to gain hands on experience in Business Retailing. Students will be attached to the various companies for 11 weeks. TEP enables students to building customer relationship with real life customers; assist them in actual Sales, Customer Service, Merchandising, Managing Sales Activities, Promoting, Advertising, Consolidating Report and Inventory Management. With the knowledge and experience gained at the end of the programme, student should be able to provide excellent Customer Service in future. These programmes could also be reflected in the resume when student aim to look for a part-time/ full-time job in the near future.
Some examples of Companies Students will be attached to:
Call Centres located in School (Singtel)
United Overseas Bank (UOB) Singapore Call Centre
NTUC Cheers Nanyang Polytechnic
Challenger Mini
Giordano
Face Shop NYP
Operations Manager (OPs)
Industrial Placement Programme (IPP)
In the IPP, students will be attached to public and private sector organisations. Likewise TEP, students are to apply what they have learnt in the classrooms and experiences in their TEP to this attachment. IPP is designed to enhance entrepreneurship development of our students. Students are given the opportunity to be in the heart of an actual business environment. Students may get the chance to attend a real life company’s meeting involving the various department and top management. In addition, they will be given the opportunity to voice out suggestions during the meetings.
The Supervisors or Team Leaders will access the progress of the students. This Programme would allow students to further improve their communication skills and teamwork, become more efficient in their work and learn problem solving. Also, they will possess technical skills such as customer service and people skill, detail oriented, being more flexible and adaptable, and leadership skills.
Immersion Trips
The world is our classroom. The overseas immersion programme provides students with opportunities to expand cultural and business knowledge with a global mindset. Students will be given the opportunity to go behind the scenes of an actual Business in the country they visit. Some of the business sectors include Hotels, World Expo and well-known retail stores. Some of the countries include Hong Kong and Guangzhou.
